Refund policy
All sales are final. We don't accept returns or exchanges, and we don't give refunds for change of mind, ordering the wrong size or color, or no longer needing the item. Please check the size guide before you order: kids sizes fit riders 20-40 kg (44-88 lb) and adult sizes fit 40-100 kg (88-220 lb).
When we will make it right. These exceptions apply to every order, as required by law:
- Order not shipped on time: if we can't ship your order within the time we told you (or within 30 days if no time was given), we'll let you know and you can cancel for a full refund.
- Wrong item or defective on arrival: if you receive the wrong item, or an item with a manufacturing defect, email us within 7 days of delivery with your order number and photos. We'll send a replacement, or refund you if we can't replace it.
Optional extras.
- Shipping protection ($5): if your package is lost in transit or arrives damaged, we'll send a free replacement of the affected items.
- 30-day warranty ($5): covers defects in materials and workmanship that appear within 30 days of delivery.
Fees for optional extras are non-refundable once your order has shipped.
Contact. Email northbusiness@zohomail.com with your order number for any problem with your order.
Nothing in this policy limits any rights you have under applicable law.