Shipping policy

Where we ship. We ship to the United States, Canada, Australia and New Zealand.

Shipping costs. Shipping is free on every order to the United States. Orders to Canada, Australia and New Zealand have a flat shipping fee of $19.99 USD per order, shown at checkout.

Import taxes and duties. Orders outside the United States may be charged import taxes or duties by your country when they arrive. These are not included in our prices or shipping fee and are paid by the customer.

Processing. Orders are processed and handed to the carrier within a few business days of purchase. You'll get a shipping confirmation email with a tracking number once your order ships.

Delivery time. The estimated delivery time is shown at checkout and in your shipping confirmation. International orders take longer than US orders, and delivery times can be longer during the holiday season.

Christmas delivery. US orders: order by December 7 for delivery before Christmas. Outside the US, please order as early as possible.

Order not shipped on time. If we can't ship your order within the time we told you (or within 30 days if no time was given), we'll let you know and you can cancel for a full refund.

Lost or damaged packages. If you added shipping protection ($5), we'll send a free replacement if your package is lost in transit or arrives damaged. Email us within 7 days of the expected delivery date (lost) or of delivery (damaged) with your order number and photos. Wrong or defective items are covered for every order; see our refund policy.

Address. Please check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address you entered.

Contact. Questions about your order? Email northbusiness@zohomail.com with your order number.